my customer has installed in his wordpress the WP Media Folder version 3.8.2. he bought it from you in 2017. He now wants an update.
He has no account.
When trying to update, the following message comes up:
Your subscription is outdated, please renew your subscription in order to access the updates.
Now I wanted to buy WP Media Folder Pro version for my customer.
Before that I have the following questions:
1) Do I have to remove the old WP Media Folder plugin before and install the new one or can I update?
2) Can I reinstall or update from version 3.8.2 to version 5.3.25 without losing folder structure?