At JoomUnited, we want to ensure you are 100% happy with your product. If you have any technical or sales queries please do not hesitate to contact us through the pre-sale forum or a private billing ticket.
However, IF you’ve attempted to resolve the issue with our support staff and didn't succeed, we want to make things right. Then you can ask for a refund during 30 days after the purchase. We’d love to know where things went wrong, or how we can improve our offering.
Refund Details and Refund Rejection
We do refund in case of:
- You contact the support team and the developer was not able to fix an issue
- A non mentioned feature/integration/compatibility is not available
We don't do refund in case of:
- Just asking for a refund for no reason
- If you have not downloaded the product already
- A plugin limit/feature is mentioned clearly on the product page
- You feel the product you purchased is not the best fit for your requirements
- You haven't tried to fix the issue with our support team
In the event of a mistake purchase, please report this to our billing department using our support system. We can either refund you or switch to another extension membership. For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.