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  Thursday, July 23, 2026
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Hi, stuck on something odd with WP File Download Pro (v6.3.5, latest) — hoping someone's seen this.

Symptom: Subcategories never render in the frontend folder tree. Clicking a folder does nothing — no expansion, no AJAX request, no console errors.

What I found in DevTools: filtering Network → JS by "wpfd", only these load: jquery.leanModal.min.js, jquery.tagit.js, search_filter.js, compatibility.js, pdf-old.js, custom.js, jquery.mediaTable.js, leanmodal.init.js, wpfd.upload.js, script.js.

There's no category/folder-tree script among them at all. That's why nothing is clickable — the code just isn't on the page. The upload form works fine (because wpfd.upload.js does load).

And here's the kicker: it's not just the frontend. In the admin, the plugin's own Elementor widget "Insert this category" button is completely unresponsive too. So its category JS seems dead site-wide.

Ruled out: permissions, all 4 themes, every relevant shortcode param, all WP Rocket optimizations (incl. plugin fully deactivated), Elementor (tested on a plain classic-editor page), Members, every setting in the plugin config including "Load plugin on frontend" (already on). Latest version.

Question: any generic way to force a plugin to enqueue its shortcode assets, or has anyone seen a plugin's JS silently not registering like this? Ticket with JoomUnited is open but no fix yet.

Thanks!
A
1 month ago
Hi,

Thank you for reaching out!

It looks like you mentioned opening a ticket, but we aren't able to locate it in our system under your current details.
Could you please share the ticket number or the email address you used?

Also, please note that this issue works well on our test environment, so it could be happening due to a specific case or conflict on your end.

As a reminder, this forum is dedicated to pre-sale inquiries.
If this is a technical issue regarding an active subscription, our team is ready to help via a support ticket at Support > Support Ticket.

Best regards,
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