I paid $29 for the plugin WP Media Folders and 6 months support.
Once the 6 months finishes, my plugin no longer works, does this mean I have to pay $29 every 6 months forever to keep the plugin working?
Thanks
David
Once the 6 months finishes, my plugin no longer works, does this mean I have to pay $29 every 6 months forever to keep the plugin working?
Thanks
David
A
4 years ago
·
#12475 Hi,
Thanks for contacting us here about this extension.
You still use our plugin when your subscription is expired. And you should renew if you need our support or update the new features in our plugins.
Note that you will get 20% OFF on the initial price when renewal.
For more information: https://www.joomunited.com/features-and-integrations-faq/how-does-membership-renew-and-billing-working-on-joomunited
Hope it helps!
Cheers,
Thanks for contacting us here about this extension.
I paid $29 for the plugin WP Media Folders and 6 months support.
Once the 6 months finishes, my plugin no longer works, does this mean I have to pay $29 every 6 months forever to keep the plugin working?
You still use our plugin when your subscription is expired. And you should renew if you need our support or update the new features in our plugins.
Note that you will get 20% OFF on the initial price when renewal.
For more information: https://www.joomunited.com/features-and-integrations-faq/how-does-membership-renew-and-billing-working-on-joomunited
Hope it helps!
Cheers,
L
4 years ago
·
#12478 Thank you for the prompt reply.
If that is the case I seem to be having problems moving images into files.
Nothing seems to be working properly
Should I re- install the plug-in?
Many thanks
David
If that is the case I seem to be having problems moving images into files.
Nothing seems to be working properly
Should I re- install the plug-in?
Many thanks
David
A
4 years ago
·
#12479 Hi,
Thanks for getting back to me with more information.
Do you mean moving images to folders? The issue could come from many sides.
If it still remains the same after you clear cache or re-install our plugin.
Please drop us a ticket (menu Support > Ticket support). Our developer in charge will take a look at that.
Cheers,
Thanks for getting back to me with more information.
If that is the case I seem to be having problems moving images into files.
Nothing seems to be working properly
Should I re- install the plug-in?
Do you mean moving images to folders? The issue could come from many sides.
If it still remains the same after you clear cache or re-install our plugin.
Please drop us a ticket (menu Support > Ticket support). Our developer in charge will take a look at that.
Cheers,
L
4 years ago
·
#12482 Thank you very much, this is brilliant support.
You cleared up the pricing policy... very nicely, and have given me advice on how the problem I have can be solved.
This is good stuff, thank you
David
You cleared up the pricing policy... very nicely, and have given me advice on how the problem I have can be solved.
This is good stuff, thank you
David
D
4 years ago
·
#12483 Hi,
I'm sorry for this inconvenience.
It's really complicated to solve your issue on so few informations.
It could be a lot of things, an incompatibility with another plugin, with a new WP version, with the hosting...
Some customers have installed the plugin a long time ago without updating it and it's working well for them.
We can't obviously provide support for free as we would then have no time to develop anymore our extensions and keep our business sustainable.
Maintaining plugin over the time and the Wordpress versions and the support are our main time consuming tasks.
Best regards
I'm sorry for this inconvenience.
It's really complicated to solve your issue on so few informations.
It could be a lot of things, an incompatibility with another plugin, with a new WP version, with the hosting...
Some customers have installed the plugin a long time ago without updating it and it's working well for them.
We can't obviously provide support for free as we would then have no time to develop anymore our extensions and keep our business sustainable.
Maintaining plugin over the time and the Wordpress versions and the support are our main time consuming tasks.
Best regards
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