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  3. Wednesday, 16 January 2019
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I know that plugin got a problem:
A small directory tree has already been created; there is a structure containing directories of the first, second and third levels. The problem with creating a subdirectory, under certain conditions. If we try to create a first level subdirectory from the root, everything works and we get a new folder, however, if we try to add a folder to the first level directory in which there are already three or four second level subdirectories, the plugin writes us that the folder has been added, but in fact nothing is added and there is no folder, when re-running, the same thing is no matter how you would call this folder, it is not created despite the fact that the plugin says it is being created. At this stage, the client has to create a folder from the root directory, and then move it to the directory in which it cannot create it as a subdirectory, according to its structure. Thought in the latest version this problem will be eliminated, but no. How to deal with such a bug?
Responses (3)
Accepted Answer Pending Moderation
Hi,

Thanks for contacting us here about this extension.
A small directory tree has already been created; there is a structure containing directories of the first, second and third levels. The problem with creating a subdirectory, under certain conditions. If we try to create a first level subdirectory from the root, everything works and we get a new folder, however, if we try to add a folder to the first level directory in which there are already three or four second level subdirectories, the plugin writes us that the folder has been added, but in fact nothing is added and there is no folder, when re-running, the same thing is no matter how you would call this folder, it is not created despite the fact that the plugin says it is being created. At this stage, the client has to create a folder from the root directory, and then move it to the directory in which it cannot create it as a subdirectory, according to its structure. Thought in the latest version this problem will be eliminated, but no. How to deal with such a bug?

The new folders will be created at any folder you stay. It could be something wrong at your site.
In order to have a deeper look at your problem, please drop us a ticket (menu Support > Ticket support). Our developer in charge will take a look at that.

Regards,
Accepted Answer Pending Moderation
Yeah but i have no acces to department of this plugin, to make a ticket with this problem.
Any other ideas?
Accepted Answer Pending Moderation
Hi,

Thanks for your response.
Normally, users should purchase to get our plugin and support. I dont know how you had our plugin.
Anyway, you should make new subscription, our dev will help you with that.
For more information about our support policy: https://www.joomunited.com/support-policy

Cheers,
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