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  Sunday, August 16, 2026
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Before I can commit to buy the WP Media Folder + Cloud Add-On, I want to a couple of critical questions for my specific use case.

1. I want Dropbox to remain the sole storage location for my original media. If I embed a Dropbox JPEG/MP4/PDF through WP Media Folder, can you confirm that the original file is never downloaded to the WordPress server? Where are the thumbnails stored, and can MP4 files likewise remain entirely in Dropbox?

2. My Dropbox contains files with identical filenames in different folders. For example /Photos/1958/IMG_1234.jpg and /Photos/1964/IMG_1234.jpg. Can WP Media Folder synchronize/embed both as separate files without one replacing the other? What identifier does the Dropbox integration use to distinguish them—Dropbox path/ID or filename?

Thank you!
A
3 weeks ago
Hi,

Thank you for reaching out to us!

Here are the answers to your questions:

1. When you upload files to your Dropbox categories, we only store the file index information on your WordPress server.
The actual files remain securely stored on Dropbox's servers, which means you don't need to worry about them taking up storage space on your own server.

2. WP Media Folder will synchronize your files and folders exactly as they are organized inside the root folder generated on your Dropbox account.
Because it mirrors your folder structure, identically named files located in different folders will sync perfectly without replacing one another.

For more detailed information, please feel free to check out our documentation on how the Dropbox integration works here:
https://www.joomunited.com/wordpress-documentation/wp-media-folder/521-wp-media-folder-addon-dropbox-integration#toc-2-how-does-it-work-what-can-i-do-with-dropbox-

Please let us know if you have any other questions!

Cheers,
W
3 weeks ago
Thank you for the answers!

Part of my first question was left open and I would like to follow up on it, especially since the documentation you thankfully pointed to jumps right into that topic.

Where are the thumbnails stored, and can MP4 files likewise remain entirely in Dropbox?

Also, is there a way to get a short term evaluation license to try out your plugin on my own data?
A
3 weeks ago
Hi,

Thank you for following up.

Regarding your question about video thumbnails, WP Media Folder is designed to enhance the default WordPress media library using virtual folders.
Currently, video files default to a generic document icon with a play button, meaning you will need to add custom video thumbnails manually.

As for a short-term evaluation license, we do not offer trial subscriptions at this time.
You can review our Refund policy for details on our 30-day guarantee regarding unresolved technical issues.

Cheers,
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