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Purchase WPMF, Update plugin and keep all data

Pre-sale questions about WP Media Folder

Thursday, March 26, 2026

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Hi there!

I run a website that uses WPMF. I would like to update our plugin, but my subscription is out of date, and I need to renew it.

However, I don't know who originally made our account and bought the subscription. I have created an account via your website and would like to purchase a new subscription to be able to update our plugin, but I am worried that in doing this, we will lose all of our current media in our folders.

We have been using WPMF for over 7 years. The version we have currently is 5.2.4. Can you please advise how to proceed.

Thank you!

Assistance

5 days ago

#20896

Hi,

Thanks for contacting us here about this extension.

You can log in with your new account without worrying about losing any of your current data.
The JoomUnited account connected to your site is only used to verify a valid subscription for updates
- it has no effect on your site's database or media folders.

We're currently on version 6.1.12, so please make sure to back up your data before upgrading.
If you need further assistance, feel free to submit a support ticket through our helpdesk system at Support > Support Ticket
- our technical team will be happy to look into your situation and guide you through the process!

Cheers,

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