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  Thursday, November 25, 2021
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I currently have the Media Folder + Cloud Sync and find that I don't really use the cloud sync feature. What would be the best way to "downgrade" my license to just the Media Folder version and not lose the folders I already have set up?
A
3 years ago
Hi,

Thanks for contacting us here about this extension.

I currently have the Media Folder + Cloud Sync and find that I don't really use the cloud sync feature. What would be the best way to "downgrade" my license to just the Media Folder version and not lose the folders I already have set up?


Could you please tell me which account is currently available with WP Media Folder + Addon?
By the way, if you encounter any issues with our plugin, please drop us a ticket (Menu Support > Support ticket).
Our developer in charge will take a look at that.


Thanks a lot!
Best Regards,
W
3 years ago
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  Posted via E-mail
The username is ray@storeallthebits.com, and the invoice is #8XRE0BH9SQ79
Thanks
On Thu, Nov 25, 2021 at 9:00 PM JoomUnited <forum@joomunited.com> wrote:




New Reply Added

Assistance replied to the discussion Process for "downgrading" from Media Folder + Cloud sync to just Media Folder

Hello,

This is a notification to let you know that Assistance has replied to the discussion on the site. You may find the snippet of the reply below:

Hi,

Thanks for contacting us here about this extension.

I currently have the Media Folder + Cloud Sync and find that I don't really use the cloud sync feature. What would be the best way to "downgrade" my license to just the Media Folder version and not lose the folders I already have set up?

Could you please tell me which account is currently available with WP Media Folder + Addon?

By the way, if you encounter any issues with our plugin, please drop us a ticket (Menu Support > Support ticket).

Our developer in charge will take a look at that.

Thanks a lot!

Best Regards,

Note that you need to be connected to see the latest reply to your post, thanks!


Read this discussion
A
3 years ago
Hi,

Thanks for getting back to me with more information.

The username is ray@storeallthebits.com, and the invoice is #8XRE0BH9SQ79


As I see, there is no subscription with this account. Please drop us a billing ticket at
https://www.joomunited.com/support/helpdesk/createticket
Our admin will help you in detail.


Thanks a lot!
Best Regards,
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