Process for "downgrading" from Media Folder + Cloud sync to just Media Folder

Hi,

Thanks for contacting us here about this extension.

I currently have the Media Folder + Cloud Sync and find that I don't really use the cloud sync feature. What would be the best way to "downgrade" my license to just the Media Folder version and not lose the folders I already have set up?

Could you please tell me which account is currently available with WP Media Folder + Addon?
By the way, if you encounter any issues with our plugin, please drop us a ticket (Menu Support > Support ticket).
Our developer in charge will take a look at that.


Thanks a lot!
Best Regards,

The username is This email address is being protected from spambots. You need JavaScript enabled to view it., and the invoice is #8XRE0BH9SQ79
Thanks
On Thu, Nov 25, 2021 at 9:00 PM JoomUnited <This email address is being protected from spambots. You need JavaScript enabled to view it.> wrote:




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Assistance replied to the discussion Process for "downgrading" from Media Folder + Cloud sync to just Media Folder

Hello,

This is a notification to let you know that Assistance has replied to the discussion on the site. You may find the snippet of the reply below:

Hi,

Thanks for contacting us here about this extension.

I currently have the Media Folder + Cloud Sync and find that I don't really use the cloud sync feature. What would be the best way to "downgrade" my license to just the Media Folder version and not lose the folders I already have set up?

Could you please tell me which account is currently available with WP Media Folder + Addon?

By the way, if you encounter any issues with our plugin, please drop us a ticket (Menu Support > Support ticket).

Our developer in charge will take a look at that.

Thanks a lot!

Best Regards,

Note that you need to be connected to see the latest reply to your post, thanks!


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Hi,

Thanks for getting back to me with more information.

The username is This email address is being protected from spambots. You need JavaScript enabled to view it., and the invoice is #8XRE0BH9SQ79

As I see, there is no subscription with this account. Please drop us a billing ticket at
https://www.joomunited.com/support/helpdesk/createticket
Our admin will help you in detail.


Thanks a lot!
Best Regards,