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  Monday, February 02, 2026
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Hello!

I run a website that uses WPMF, as well as WPMF Gallery and PDF Embed. The gallery feature has been quite glitchy recently and I have been trying to update it, but my subscription is out of date and I need to renew it.

However, I don't know who originally made our account and bought a subscription. We are happy to purchase a new subscription to get the updates, but I am worried that in doing this, we will lose our current media folder and site galleries. I am not sure how long we have been using it, but I am guessing 5 years or more from the date on some images. The version we have currently is 5.8.0. Thank you!
A
1 week ago
Hi,

Thanks for contacting us here about this extension.

You can purchase a new subscription and update without losing any of your current data, including your media folders and galleries.
If you encounter any issues during the process, please submit a support ticket at Support > Support Ticket and we'll be happy to help.

Cheers,
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