1. Missouri Arts Council
  2. Pres-sale questions about WP Media Folder
  3. Tuesday, September 20 2016
  4.  Subscribe via email
I don't understand your pricing structure for support/update once the plugin has already been purchased. I purchased the plugin on March 9 with six months of support for $34. So my support/update subscription expired on September 9. I want to renew the support/updates. our four levels of Plugin Prices all include "get the plugin." But I don't need to get the plugin again. I already get it back in March and installed it. What's your deal - every time a person wants to renew the support they still have to pay the full "get the plugin" price all over again?
Responses (1)
Accepted AnswerPending Moderation

Thanks for contacting us here about this extension.

The main time consuming tasks for us are:
- Maintaining the plugin features over time, compatible with WordPress new versions.
- The personal support ticket.

That's why our membership prices are based on that (access to new versions and support). Note that we applied a 20% OFF based on the public price on renew. More information on this FAQ: https://www.joomunited.com/features-and-integrations-faq/how-does-membership-renew-and-billing-working-on-joomunited

Hope it helps!
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