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  2. Pres-sale questions about WP Media Folder
  3. Saturday, 15 June 2019
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Dear support:

I have a presales question, my site was done by another developer before, and using WP Media Folder plugin to manage all the media files.

However, I decide to leave this developer, so ask him to give me the full backup of my site.

He did, but the backup he provided to me does not have your plugin installed. So after I restore, I stuck with my default WordPress media file manager.

My question is if I purchase your plugin. Do you think I could get my old folder structure back? Are that information stored in the images?

I'm really worried, otherwise, I have to redo the whole thing one by one.

Thanks!
Responses (10)
Accepted Answer Pending Moderation
Hi,

Thanks for contacting us here about this extension.
My question is if I purchase your plugin. Do you think I could get my old folder structure back? Are that information stored in the images?

I'm really worried, otherwise, I have to redo the whole thing one by one.

Yes, you will see your folders structure when installing our plugin.
Do not worry about that. Please order here, we have discount for WP Media Folder by the way.

Hope it helps!
Cheers,
Accepted Answer Pending Moderation
Hi, thanks, but I have a bit of extra issue here.
Let's say I restored the full site backup into Development Site A, so according to your answer the folder structure is stored in the database, so it will restore once I install your plugin.

However, what I need to do is instead of installing the plugin in Development Site A. I'm exporting all POSTS with images only from Development Site A, into the Development Site B. Because due to some reason, I can not work on the new site on Development Site A.

So now I have all the posts and all images in Development Site B. (Development Site B is just a brand new site with all the posts & images) no other database information been transferred over. How should I resolve this issue now then?

If I install your plugin in Development site C, will all the image folder structure be there?

I hope this is clear to you. Thank you!
Accepted Answer Pending Moderation
Hi,

Thanks for getting back to me with more information.
Please try to install WP Media Folder and this plugin below on site A to export your data and folders structure.
https://drive.google.com/file/d/1UbHQv8qQIZV6uNhi_-EMubO4UtmJEUni/view

Hope it helps!
Cheers,
Accepted Answer Pending Moderation
Hi,

In continuation of the question above - we've got 100% similar issue.

So ive I installed the wp media exporter to Development site A and was asking me this options below

http://prntscr.com/o37ozd
http://prntscr.com/o37pcg

So as OP mentioned we have exported and imported all images from Development site A to B already using wordpress tools > media > xml file.

What's the next step?

We just need the same folder structure. that's all - no need to do re-upload or whatsoever. Your reply is much appreciated thanks!
Accepted Answer Pending Moderation
Hi vinex08,

Thanks for contacting us here about this extension.
http://prntscr.com/o37ozd
http://prntscr.com/o37pcg

So as OP mentioned we have exported and imported all images from Development site A to B already using wordpress tools > media > xml file.

What's the next step?

If you already imported images, you should choose "None" in the 1st image
and "wpmf-category---WPMF Categories" in the 2nd one.

Hope it helps!
Cheers,
Accepted Answer Pending Moderation
Ok done. then how should i import the xml file then? through wordpress import?
Accepted Answer Pending Moderation
That worked! thanks!
Accepted Answer Pending Moderation
yes actually that did the trick, the folders are back but there's no images in them?
Accepted Answer Pending Moderation
Dear support:

I did try export the category, and imported to Development Site B. yes I see all the folder structure, however, all images are not inside the folder, it's all in the root folder, not in it's own folder.

please advise. thanks!
Accepted Answer Pending Moderation
Hi,

I'm sorry this forum is for pre sales questions, our support ticket system is a better place for customers support.
Please open a ticket here and our team will answer your questions and help you to sort it out: https://www.joomunited.com/support/ticket-support

Best regards
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