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Should I be concerned someone from support is asking me this?

[removed]
10 of January of 2017, 16:59

Hi, yes I understand the issue now.

In order to have a deeper look at your problem can you provide me a administrator access to your website and FTP credentials too. This credentials will remain strictly private and confidential of course, and will be deleted after the problem is fixed.
Thanks a lot!
Responses (2)
Accepted AnswerPending Moderation
Hi,

This is our support team and this is why the memberships includes some private support ticket :)
No worries!

Cheers,
Accepted AnswerPending Moderation
Thanks
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