1. leclospierre
  2. Pres-sale questions about WP File Download
  3. Tuesday, 29 January 2019
  4.  Subscribe via email
I bought and paid for via Paypal yesterday but it is still not in my Account details and so I cannot download the ZIP file
Responses (3)
Accepted AnswerPending Moderation

Thanks for contacting us here about this extension.
You should be able to download your product from the "My account" menu: https://www.joomunited.com/my-account
From this page, scroll down and you’ll have access to the downloadable files.

Accepted AnswerPending Moderation
Still not in My Account - 24 hourse after purchase....
Accepted AnswerPending Moderation

We're really sorry for that, I just check and it seems you had a WP File Download membership that has been created but not validated due to a Paypal invalid IPN error. The transaction finally was validated after few hours.

I've manually activated your account, the download should be in your account now.

Let me know! Thanks.
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