Thursday, February 18 2016
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While attempting to renew our subscription for 12 months (invoice 8XRE0BA130FU - receipt #1868-5670), a second purchase for 6 months was also made (invoice 8XRE0BA130FZ - receipt #1986-3565).

Our finance office only approved us for the 12 month renewal, and the other purchase puts our account out for an 18 month renewal.

Is there a way to cancel the 6 month transaction, and have that purchase amount put back on the credit card it was charged to? If not, I can follow up with our finance office to accept the additional 6 months.

Thank you for your attention to this matter.
more than a month ago
Hi,

No problem, you've just been refund for the 6 month transaction.
I will remove this message just in case. Next time please use the private billing section, it's better and faster ;)

Cheers,
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