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  1. johnnyboi
  2. Pres-sale questions about Dropfiles
  3. Tuesday, July 28 2020
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Hi,

I can't access my suppor tickets and haven't heard back from anyone regarding my open tickets. I know there's an issue with the support system for over a week now.

Is there any timeframe when this is likley to be fixed or when support will be able to contact me?

I have been sending email to the support email address but I also don;t think these are getting through. I really need some help with a few issues, thanks.
Responses (3)
Accepted AnswerPending Moderation
Hi,

Thanks for contacting us here about this extension.

I can't access my suppor tickets and haven't heard back from anyone regarding my open tickets. I know there's an issue with the support system for over a week now.

Is there any timeframe when this is likley to be fixed or when support will be able to contact me?

I have been sending email to the support email address but I also don;t think these are getting through. I really need some help with a few issues, thanks.


Yes, your issue was fixed already on our system. Please try to access after clearing your browser cache
or login on the incognito tab.

If your issue still remains, please give us your screenshots including console log.

Thanks a lot!
Cheers,
Accepted AnswerPending Moderation
I already said on my original ticket that I have tried clearing my cache and incognito tab. I also attached images.

Also, I mentioned that I know there's an issue with the support system for over a week now?
Accepted AnswerPending Moderation
Hi,

Thanks for contacting us here about this extension.

I already said on my original ticket that I have tried clearing my cache and incognito tab. I also attached images.
Also, I mentioned that I know there's an issue with the support system for over a week now?


Yes, we know that and your issue has been fixed already, please let me know if it still remains.

Thanks a lot!
Cheers,
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