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Accessibility Questions – WP AI Assistant

Pre-sale questions about WP AI Assistant
  Pre-sale questions about WP AI Assistant
C
  coughlin
  Wednesday, May 06, 2026
  1 Replies
  6 Visits
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Hi JoomUnited team,

I’m currently looking at WP AI Assistant for use on a website and wanted to check on its accessibility before moving forward.

Could you please clarify the following:


  • Is the chatbot interface fully usable with screen readers (such as NVDA, JAWS, or VoiceOver)?
    • Can all chatbot interactions be completed using keyboard navigation only (e.g., tab, enter, escape)?
    Does the chatbot follow WCAG 2.1 or 2.2 accessibility guidelines?


Thank you for your time. I look forward to your response.
A
Assistance
16 hours ago
·
#20938
Hi,

Thanks for contacting us here about this extension.

WP AI Assistant doesn't currently meet full accessibility standards for screen readers, keyboard-only navigation, or WCAG 2.1/2.2 compliance.
We also want to be transparent that implementing and maintaining these features to a reliable standard would be a significant technical undertaking,
so we don't have a confirmed timeline for this at this time.

If accessibility compliance is a requirement for your project, we'd recommend keeping this in mind as you evaluate your options.
We appreciate your understanding!

Cheers,
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