Sunday, July 24 2016
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Is it possible to re-download the component without renewing of the membership? I "bought" this component in 2014, but now my server crashed, had no backup and wanted to re-install the component. Paying 20$ again would be ... not so nice.
T
Hi,

Our memberships are one-time billing, there's no automatic recurring payment. You can renew when you want to update your plugin for new feature or get access to the support. After your membership expiration you'll be able to use the plugin with NO restrictions.

One of the main time consuming tasks are:
- Maintaining the plugin features over time, compatible with WordPress new versions
- The personal support ticket

That's why our membership prices are based on that (access to new versions and support). Note that we applied a 20% OFF based on the public price on renew. More information on this FAQ: https://www.joomunited.com/features-and-integrations-faq/how-does-membership-renew-and-billing-working-on-joomunited

Hope it helps! cheers,
F
5 years ago
Oh, I think you missunderstood my request (or I didn't explain it good enough).
I bought a "membership" in 2014. I think it also expired in 2014. Now I wanted to re-download the component, because I have to setup my webserver due to a servercrash. But I don't see any option to get the installationfiles in the customerarea. I think I got v2.07 in 2014. I don't need any updates, just a zip-file with the installationfiles of this old version.

So my question: Is it possible to get this old file without renewing my membership? You say that I have a life-long right to use the component, but do i have also a life-long option to download the component?
T
Could you please drop a billing ticket, I'll explain that in detail :)
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