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Tuesday, June 20, 2023

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Developers like myself often work on websites which run JoomUnited plugins for which we cannot receive support because the license is registered under the client's email address - a login that the person on the ground working to address website issues rarely has access to.

Why not include a Support tab from within the plugin's settings whereby tickets can be submitted through the plugin itself? This way, relevant licensing information can be passed along with the request behind the scenes so that you can verify that the license is paid up and active without the client necessarily needing to share personal joomunited.com login information with the developer in order for them to receive support?

Assistance

2 years ago

#18953

Hi,

Thank you for your feature request.

We appreciate your suggestion and taking the time to share your idea with us.
We understand the value this feature could bring to our plugin and its users.
We have added your request to our feature request list for consideration in future updates.
While we cannot guarantee immediate implementation, we carefully review all user suggestions to enhance our product.

Your feedback is highly valuable to us, and we'll keep it in mind as we continue to improve our plugin.
If you have any further suggestions or questions, please don't hesitate to reach out.

Cheers,

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