1. Kknauss
  2. Feature ideas for WP File Download
  3. Tuesday, 01 October 2019
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It seems the WP File Download plug in is displaying Hits of the file verses actual downloads. While I would love to think there are been over 200 downloads of one of my podcasts from my website, I seriously doubt it. More than likely, when a page is opened that has the podcast url embedded in it that could be played, it fires a tag that gets captured for the statistics.

Can you confirm if this is the case?
Is there any way to fine tune the file download counter to capture only when the file is requested from the server in an actual download?

If the podcast download statistics are correct, I should be pretty famous by now, LOL. 7_Hits_v_Downloads.jpg
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Responses (3)
Accepted Answer Pending Moderation
Hi,

Thanks for contacting us here about this extension.
It seems the WP File Download plug in is displaying Hits of the file verses actual downloads. While I would love to think there are been over 200 downloads of one of my podcasts from my website, I seriously doubt it. More than likely, when a page is opened that has the podcast url embedded in it that could be played, it fires a tag that gets captured for the statistics.

Can you confirm if this is the case?
Is there any way to fine tune the file download counter to capture only when the file is requested from the server in an actual download?

It could be you are using the old version, please update to the latest one. It will count for the downloading accurately.

If it still remains the issue when using the latest one, please drop us a ticket (menu Support > Ticket support).
Our developer in charge will take a look at that.

Best regards,
Accepted Answer Pending Moderation
My WP File Download is version 4.6.5 and the Add On is version 4.2.1 Are there later versions? I update my plug ins on a regular basis.
Accepted Answer Pending Moderation
Hi,

Thanks for getting back to me with more information.

My WP File Download is version 4.6.5 and the Add On is version 4.2.1 Are there later versions? I update my plug ins on a regular basis.


Yes, those are our latest version of WP File download and Addon plugin. It could be something wrong at your site.
Please drop us a ticket (menu Support > Ticket support), our developer will check deeply the issue for you.

Thanks a lot!
Cheers,
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