Dropfiles and GDPR

Disclaimer: This information is not a legal advice and is for informational purposes only. Not all of our extensions are concerned at the same level by GDPR.

What data are used by our extension?

Dropfiles retrieve statistics about which file has been downloaded, but they are not related to user specifically, it’s anonymous data only. The extension creates cookies (30 days) but they are only used to store user interface (UX) preferences and enhance the extension usability.

Joomla, 3rd party and our extension

You need to take in consideration, if you allow your website users to upload files on frontend, that the plugin is using the Joomla user sessions. Joomla user data can be managed, exported, deleted from since the 3.9 version.

In Dropfiles you can make use of 3rd party services, for instance, Google Drive, Dropbox, OneDrive… These services as well as Joomla are all working on making their products and services GDPR compliant on their side.


You may more about the GDPR from the European Commission’s Data Protection page

I cannot drag'n drop the file categories using a touchscreen device

If you have a touchscreen computer on Windows using Chrome, you may be unable to drag-and-drop categories with the touchscreen, but can only drag-and-drop categories with the mouse. To fix this issue, you need to disable touch events in Chrome.

Type chrome://flags in the Chrome address bar and press ENTER

touch screen


Locate Enable touch events > Change the option to Disabled


The component installer tells me to update my htaccess, what should I do?

Dropfiles has detected that your .htaccess is not up to date. It should result an impossibility to download other files than pdf.

The htaccess file in the latest Joomla version may differ from yours.
Why? Because during an update the .htaccess file is not always updated.

What should I do?
You can download a J3.3 new installation package and copy and paste the htaccess file.
You can also remove the line below from your htaccess file :
RewriteCond %{REQUEST_URI} /component/|(/[^.]*|\.(php|html?|feed|pdf|vcf|raw))$ [NC]

Can we search for files?

Yes there's a dedicated plugin to include in the Joomla search or you can use our search and filtering engine (menu or module).