I'm sorry but we can't offer support through the pre-sales forum.
In case you have have a valid subscription you can try to update the plugin to the latest version and if the issue still occurs you can open a support ticket here https://www.joomunited.com/support/ticket-support Our support team will help you to sort it out.
We have detected that you came here from a website that distribute non official sources of our extensions. As we care about all our users, including hackers :) we want to warn you before you do something you will regret.
Is it worth it using nulled extensions? Well we don't think so, it’s a real problem for many reasons: