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  1. Jakob
  2. Pres-sale questions about WP Media Folder
  3. Wednesday, April 08 2020
  4.  Subscribe via email
Hi

I have emailed you, but no reply yet as I need an urgent answer to the following matters. We have purchased 2 years ago the complete Bundle of your WP applications, including the WP Media Folder version 4.4.1, which we never have had installed and used before, until now. But now as wanted to use it in our applications, we have noticed that this plugin does not work properly:

1.
Adding YouTube video via the URL does not work

2.
When adding images from the media library to any of the new folders / subfolders created, it does not show the number of the images correctly.
Example: I have added 3 images and it shows “0111”

3.
After creating a folder or a subfolder and decide to delete it (empty folders), I cannot find a way to do that.

We were confident that your applications would work properly, so we bought the full bundle, but now we are really disappointed. If these issues cannot be fixed, please let me know how much will be the update price to the new version of WP Media Folder plugin.

Please find screenshots attached.

Thanks
Jakob
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Accepted AnswerPending Moderation
Hi,

WP Media Folder has been updated dozens of time since the time you bought it two years ago. As Wordpress receive updates over the time we have to update our extensions to follow these changes too (And also add new features). Here is the changelog: https://www.joomunited.com/changelog/wp-media-folder-changelog

You can order the whole bundle or only WP Media Folder to access to updates and support.

I'm pretty sure these bugs will be solved if you install the latest version, however if it comes from an incompatibility with your theme or another plugin installed, our support team is here to help fixing it.

BTW, to delete a folder just right click on it and click on the delete option: https://www.joomunited.com/wordpress-documentation/wp-media-folder/198-wp-media-folder-folders-and-media#toc-3-remove-and-edit-folders

Best regards,

Damien
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