Friday, September 11 2020
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Dear Joom United/ Joom Developer team,

We are excited to try your file management/download product. However, recently, a similar plugin has been getting some press due to its security vulnerabilites.

Reference: https://www.zdnet.com/article/millions-of-wordpress-sites-are-being-probed-attacked-with-recent-plugin-bug/

Would you please provide some specific details with regards to your security features and what features you have implemented to mitigate the risk of similar vulnerabilities impacting your plugin?

We really like the plugin so far and thinking about implementing it, however, we're also very concerned about security and privacy. Please provide as much information as possible as our Management team will need to review the details to feel comfortable with moving forward with this plugin.

Thank you
Hi,

I understand your concerns.

We have several checks internally to detect this kind of thing.
All our developers received regular training to make sure they are always up to date with security questions.
We also have validation processes each time a new code is added to our plugins, so it follows the best standards.

Best regards
W
1 year ago
Thank you for that information.

Once we sign up, what is the best way to ask questions or resolve technical issues? Would it be possible to contact you directly with any questions? I am curious as to the level of support you provide for this plugin. Thank you.
A
1 year ago
Hi webmstrxlv,

Thanks for contacting us here about this extension.

Once we sign up, what is the best way to ask questions or resolve technical issues? Would it be possible to contact you directly with any questions? I am curious as to the level of support you provide for this plugin.


Yes, if you have any technical issues, please drop us a ticket following the link below:
https://www.joomunited.com/support/helpdesk

Our dev in charge will take a look at that.

Hope it helps!
Kind regards,
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