While attempting to renew our subscription for 12 months (invoice 8XRE0BA130FU - receipt #1868-5670), a second purchase for 6 months was also made (invoice 8XRE0BA130FZ - receipt #1986-3565).
Our finance office only approved us for the 12 month renewal, and the other purchase puts our account out for an 18 month renewal.
Is there a way to cancel the 6 month transaction, and have that purchase amount put back on the credit card it was charged to? If not, I can follow up with our finance office to accept the additional 6 months.
Thank you for your attention to this matter.
Our finance office only approved us for the 12 month renewal, and the other purchase puts our account out for an 18 month renewal.
Is there a way to cancel the 6 month transaction, and have that purchase amount put back on the credit card it was charged to? If not, I can follow up with our finance office to accept the additional 6 months.
Thank you for your attention to this matter.
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